Shipping & Returns
Shipping Information
VSBSTORE currently focuses on customers in the United States. We prioritize products available from U.S.-based suppliers whenever possible. Orders are fulfilled and shipped through our fulfillment partner. Shipping origin and delivery estimates may vary depending on the product, supplier, warehouse availability, destination, and carrier.
Free Shipping
We offer free shipping on all products sold through VSBSTORE. There is no minimum order value required to qualify for free shipping. Shipping costs are included in our product pricing and may vary depending on the product, supplier, warehouse, destination, and carrier. Free shipping does not guarantee a specific delivery date.
Processing and Delivery Times
Orders from U.S.-based suppliers are generally processed within 1 to 3 business days. After processing, delivery within the United States usually takes approximately 3 to 5 business days. Processing and delivery times may vary because of product availability, warehouse operations, weekends, holidays, carrier conditions, and periods of high order volume.
Products Fulfilled From Outside the United States
Some products may be fulfilled from outside the United States when a U.S.-based supplier is not available. Products shipped from China may take approximately 12 days or more to reach the United States, in addition to the applicable processing time. The estimated delivery information available for the specific product or order will apply. For our initial U.S. campaigns, we intend to prioritize products supplied from within the United States.
Order Tracking
Once your order has been shipped, tracking information will be sent to the email address provided during checkout. Tracking information may take some time to become active after the carrier receives the package. If you have questions about your order, please contact us with your order number.
Delivery Delays
Delivery dates are estimates and may be affected by weather, carrier delays, incorrect address information, customs procedures, or other circumstances outside our control. If your order appears to be delayed, please contact us so we can review the available tracking information.
Returns and Refunds
30-Day Product Issue Resolution If your product arrives damaged, defective, incomplete, or does not match the product you ordered, contact us at support@vsbstore.com within 30 calendar days of delivery. Please include your order number, the name used at checkout, a description of the issue, and clear photos or videos when available. We may request additional information to assess your case. VSBSTORE will review the information provided and may consult its fulfillment partner or supplier as part of the investigation. We will evaluate each request and communicate the available resolution. Depending on the circumstances, a resolution may include troubleshooting, a replacement, or a refund. Please do not return an item before receiving written instructions from our support team. If a return is required, we will provide the applicable return instructions and address. Refunds approved by VSBSTORE will generally be issued to the original payment method. Processing times may vary depending on the payment provider.
How to Report a Product Issue
Before returning an item, please contact us at support@vsbstore.com. Include the following information:
• Order number
• Name used for the purchase
• Product name
• Reason for the return
• Photos or other information, when relevant Please do not send an item back before receiving return instructions from our support team.
Damaged, Defective or Incorrect Items
If your product arrives damaged, defective, incomplete, or different from the product ordered, contact support@vsbstore.com within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photos or videos when available. We will review your request and explain the next steps.
Non-Returnable Items
Items that have been used, damaged after delivery, modified, or returned without prior contact may not qualify for a refund. If a product arrives damaged or defective, please contact us as soon as possible and provide photos of the item and packaging.
Contact Information
For questions about shipping, returns, exchanges, or refunds, contact us at support@vsbstore.com. Please include your order number and the name used during checkout so we can assist you more efficiently.
Need Help? Check Out Our Help Center
For assistance, please mailto us at support@vsbstore.com. When contacting us about an existing order, please include your order number, the name used during checkout, and a brief description of your request. Our support team will review your message and respond as soon as possible.
